Help & Answers
Frequently Asked Questions
Have questions about financing, delivery times, or showroom visits? Find clear answers below.
Where is VV Gallery located, and what are your hours?
Our showroom is located at 1586 Barber Greene Rd, DeKalb, IL 60115. Plenty of convenient free parking is available right in front of our building.
Showroom Hours:
Monday – Friday: 10:00 AM – 6:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed (Family & Faith Day)
What financing options do you offer? Is good credit required?
We believe every home deserves comfortable furniture regardless of credit score. We partner with three leading providers:
- Acima Lease-to-Own: No credit needed! Approvals are based on steady income and an active checking account, with initial payments as low as $49 down (promotions occasionally $1 down).
- Koalafi Lease-to-Own: No credit needed! Fast mobile text-to-apply (simply text NPLKQQ to 844.223.8937), early payoff options, and on-time credit reporting to help you establish or boost your credit score.
- Synchrony Financial: Convenient low monthly payments and promotional financing periods for qualifying buyers.
You can learn more on our Financing Page or apply directly in our showroom.
Can I order Ashley Furniture pieces through VV Gallery?
Yes! In addition to the hundreds of items in stock on our floor, we partner with Ashley Furniture. You can browse extensive extended catalogs with our associates in-store; we place the order directly, have it shipped to our DeKalb hub, and coordinate delivery or customer pickup for you — saving you a 40+ minute drive to distant big-box stores. Check out our Ashley Catalog Page →
Do you offer home delivery and assembly?
Yes, we provide fast local delivery across DeKalb, Sycamore, Rochelle, Cortland, and surrounding Kane/DeKalb counties. We offer doorstep drop-off as well as room-of-choice setup (connecting power recliners, placing sectionals, and removing packaging). Free warehouse customer pickup is also available.
Can I test sit the recliners and lay on mattresses before buying?
Absolutely! That is what our showroom is for. We strongly encourage you to stop in, sink into our plush cloud bean bag sacs, try out the power recliners with LED & Bluetooth speakers, and test different mattress firmness levels to find the perfect fit.
What is your refund and return policy?
We do not issue cash refunds. We provide a 14-day exchange or store credit window for eligible items in brand-new, unopened condition with receipt. For health and sanitation reasons, unsealed mattresses and clearance floor models are final sale. Please visit our Refund Policy page for full details.
How can I check if a specific couch or bedroom set is in stock today?
You can call or text our showroom anytime during business hours at (847) 306-0959. Our team is always happy to verify real-time showroom inventory, reserve pieces, or send quick photos of new floor models.
Still have a question?
We're always here to help. Reach out directly or stop by our showroom.